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If you are building a community around a product or service, chances are it’s a support community. That’s why measuring community support independently of engagement is important.

One of the reasons people join a community is because they want to connect with others. So when it comes to measuring your community, connections are a must have.

Since Savannah CRM was launched two years ago we have used the a simple flat-rate pricing model with different tiers for different sized usage. While this made things easy to get started, it made expanding access to more of your team and company difficult. Starting today, we have switched to a per-Manager pricing model that…

A CRM, or Customer Relationship Manager, has been an invaluable tool for sales and support teams for decades, helping them interact better with customers or prospective customers by providing them with the information they need to do their job more effectively. A Community CRM, or Community Relationship Manager, brings the same benefits to those of…

Community insights can provide a lot of value to your company, but getting those insights in front of the people who can benefit from them most has always been a challenge. Not anymore! Today we’re launching our Salesforce integration for Savannah CRM, which will let community managers share what they’ve learned from the community directly…